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SHIPPING AND RETURNS

Shipping Policy

Order Processing
Orders are processed within 5 business days, excluding weekends and holidays. Once your order ships, you’ll receive a confirmation email with tracking details.


International Shipping
International shipping rates are calculated at checkout. Delivery times vary by destination, and any customs duties or taxes are the responsibility of the customer.

Shipping Address
Please ensure your shipping information is accurate at checkout. We are unable to replace or refund orders shipped to an incorrect address.

Delivery Notes
Once an order is marked as delivered, we are not responsible for lost or stolen packages. If your order hasn’t arrived within 7 days of the expected delivery, please reach out—we’re always happy to help.

Sustainability
We thoughtfully use minimal packaging whenever possible to reduce waste, without compromising the experience.

Return & Exchange Policy

Starting a Return

To initiate a return, please email us at hello@stitchedbyelles.com with the following information:

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  • Photos of the product in its original packaging and unworn condition

  • The date the item was received, along with proof of delivery (available via the tracking page)

  • Any additional details you feel may be helpful for our team to review

  • Should packaging be opened or damaged in any way, we have the right to deny return

 

Please note: Our physical address is for administrative purposes only. Returns sent without prior approval, incomplete documentation, or to an incorrect address will not be accepted.

Once a return label has been issued, items must be shipped back within 14 days to remain eligible for a refund.

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Damages & Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can promptly review the issue and make it right.

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Refunds

We want you to be completely delighted with your purchase. If your order qualifies for a return, refunds will be issued to the original payment method once your return has been received and inspected. Please allow 5–7 business days for processing.

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If you have any questions regarding your refund, don’t hesitate to reach out to us at hello@stitchedbyelles.com

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